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Client Policy
1. Purpose
This policy outlines the expectations and guidelines for our clients at NEXT UP DIGITAL MARKETING LLC. It aims to foster a cooperative and productive relationship, ensuring that both parties have a clear understanding of their roles, responsibilities, and rights. Our goal is to create a positive experience that promotes mutual respect and success.
2. Communication
-Clients are encouraged to communicate openly and promptly regarding projects needs, feedback, and concerns. We value your input and believe that effective communication is key to a successful partnership.
-All communication should be respectful and professional. This includes emails, phone calls, and in-person meetings. We expect clients to treat our team with courtesy and respect, just as we will treat you.
3. Project Scope and Changes
-The project scope will be clearly defined at the outset of our engagement. This includes specific deliverables, timelines, and outcomes.
-Any changes to the project scope must be discussed and agreed upon in writing. This ensures that both parties are on the same page and prevents misunderstandings.
-Additional charges may apply for services outside the original agreement. We will provide an estimate for any additional work before proceeding to ensure transparency.
4. Payment Terms
-Invoices are issued as per the agreed terms, which may include deposits, milestone payments, retainers, or a lump sum at project completion.
-Payments are due on the specified date mentioned in the invoice. Timely payment is essential to maintain project momentum.
-Late payments may incur additional fees, which will be specified in the invoice. We reserve the right to suspend services until payment is received.
5. Confidentiality
-We respect the confidentiality of our clients' information and will not disclose it without prior consent, except as required by law. This includes any sensitive business information, trade secrets, or personal data.
-Both parties agree to take appropriate measures to protect confidential information from unauthorized access or disclosure.
6. Intellectual Property
-Intellectual property created during the project, such as designs, content, and code, will be owned by Next Up Digital Marketing LLC until full payment is received.
-Upon full payment, rights to the deliverables will be transferred to the client as per the agreement. Clients will receive the necessary documentation outlining the transfer of rights.
7. Timelines and Deliverables
-We commit to delivering services and products as per the agreed timelines. We will provide regular updates on progress to keep clients informed.
-Clients should provide necessary information and resources in a timely manner to avoid delays. This includes feedback, approvals, and any materials required to complete the project.
8. Dispute Resolution
-In the event of a dispute, both parties agree to address the issue professionally and seek resolution through direct communication. We believe that most issues can be resolved amicably through open dialogue.
-If necessary, mediation may be sought before pursuing legal action. This step aims to resolve conflicts in a constructive manner without escalating to formal proceedings.
9. Termination
-Either party may terminate the agreement with written notice if either party fails to comply with the terms outlined in this policy. This provides a clear process for ending the relationship if it becomes necessary.
-In the event of termination, clients will be billed for any work completed up to the termination date. We will also provide clients with all deliverables created up to that point.
**Policy Review**
-This policy will be reviewed periodically, and clients will be notified of any changes. We strive to keep our policies up to date with best practices and legal requirements.
-Clients are encouraged to provide feedback on the policy, as your input is valuable in shaping our practices.
**Acknowledgement**
By entering into a partnership with Next Up Digital Marketing LLC DBA "NXTUP Creative," you acknowledge that you have read and understood this Client Policy. We look forward to a successful collaboration!
Creative Partnership Policy
1. Purpose
This policy outlines the expectations and guidelines for our creatives collaborating with NEXT UP DIGITAL MARKETING LLC. It aims to establish a clear framework for our partnership, ensuring mutual respect, creativity, and success in our projects.
2. Communication
-Open and transparent communication is essential for a successful partnership. Creatives are encouraged to share ideas, feedback, and concerns promptly.
-All communication should be respectful and professional. This includes emails, phone calls, and in-person meetings. We expect to be treated with courtesy and respect, just as we will treat you.
3. Project Scope and Expectations
-The project scope, including deliverables, timelines, and creative direction, will be clearly defined at the beginning of each project. We believe a well-defined scope sets the foundation for creativity and success.
-Any changes to the project scope must be discussed and approved in writing. This process protects both parties from misunderstandings and ensures clarity in expectations.
4. Compensation and Payment Terms
-Compensation for creative work will be agreed upon before the project begins, with clear terms outlined in the contract. This may include flat fees, hourly rates, or royalties based on project success.
-Invoices will be issued as per the agreed schedule, and timely payments are expected.
5. Intellectual Property Rights
-Creatives retain ownership of their original work until payment is received in full. Upon full compensation, rights to the work will be transferred to Next Up Digital Marketing LLC as per the terms outlined in the agreement.
-All parties agree to credit the creatives appropriately in any published work unless otherwise stipulated in the contract.
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6. Confidentiality
-We value confidentiality and expect creatives to protect sensitive information shared during the collaboration. This includes project details, client information, and proprietary concepts.
-Both parties agree not to disclose any confidential information without prior written consent, ecept as required by law.
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7. Timelines and Deliverables
-Adherence to project timelines is crucial. Creatives are expected to deliver work by the agreed deadlines. Regular updates on progress will be appreciated to ensure alignment.
-Clients will provide necessary feedback and approvals in a timely manner to keep the project on track.
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8.Feedback & Revisions
-Constructive feedback is vital for creative growth. Clients will provide clear and actionable feedback, and creatives are encouraged to seek clarification when needed.
-Revisions may be requested, and the number of revisions should be agreed upon in advance to avoid scope creep.
9. Dispute Resolution
-In the event of a disagreement, both parties agree to address the issue directly and professionally. Open dialect often resolves conflicts effectively.
-If necessary, mediation may be sought before pursuing legal action. This step aims to resolve conflicts in a constructive manner without escalating to formal proceedings. Our goal is to find amicable solutions that work for both parties.
9. Termination of Agreement
-Either party may terminate the agreement with written notice if either party fails to comply with the terms outlined in this policy. This provides a clear process for ending the relationship if it becomes necessary.
-Upon termination, creatives will be compensated for all completed work up to the termination date, and clients will receive all deliverables created up to that point.
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**Policy Review**
-This policy will be reviewed periodically, and creatives will be informed of any changes. We strive to keep our policies up to date with best practices and legal requirements.
-Creatives are encouraged to share suggestions or concerns regarding this policy to enhance our partnership.
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**Acknowledgement**
By entering into a partnership with Next Up Digital Marketing LLC DBA "NXTUP Creative," you acknowledge that you have read and understood this Creative Partnership Policy. We look forward to a successful collaboration!